This week brought exciting news about AI customer service agents helping companies improve support. Microsoft launched new Case Management Agents that automatically handle customer issues from start to finish, making service faster and reducing mistakes.

In Denver, USA, a company called Startek won a big award for its Generative AI platform that helps workers answer questions quicker and make chats more personal.

Researchers in Toronto, Canada shared a report explaining that AI won’t replace human workers but will instead help them focus on tougher problems while machines handle simple tasks.