This weekly update brings exciting news about how AI agents are changing customer service around the world. These smart computer helpers are making it easier and faster for people to get help when they need it.

Walmart, the big store chain, made a major announcement this week. They teamed up with OpenAI to let shoppers buy things just by chatting with ChatGPT. This means you can type what you need, and the AI will help you shop and check out without leaving the chat. Walmart's CEO said this is the future of shopping, where AI helps people before they even know what they need.

Salesforce, a company that makes business software, shared amazing results from using AI in their customer service. They are saving $100 million every year by using AI tools to help customers. This shows that AI agents are not just helpful—they also save companies lots of money.

In India, the story is even more dramatic. Startups like LimeChat are using AI agents that handle 80% of customer service questions. This means 8 out of every 10 questions are answered by AI, not people. While this helps companies work faster, it also means some jobs are changing.

A big research company called Gartner studied how businesses use AI for customer service. They found that 77% of leaders feel pressure to use AI, and 75% got bigger budgets for AI projects this year. The research shows four main ways AI helps: making agents better at their jobs, helping customers help themselves, running operations automatically, and using smart AI that can do tasks on its own.

These changes show that AI agents are becoming a normal part of getting help from companies. The technology is getting better at understanding what people need and giving them quick, personalized answers.