This weekly update shows big changes in how companies help customers using AI robots and smart computer helpers.

AI is taking over customer service fast. New reports show that by 2025, about 95% of all customer chats will use AI helpers. Almost half of all support teams and 88% of call centers now use AI to help customers. This means when you call or chat with a company, you're probably talking to a smart computer.

Companies are mixing robots with real people. Many businesses found that customers don't like talking only to robots. So they're using a hybrid approach where AI handles easy questions quickly, but real humans help with hard problems. This gives customers the best of both worlds - fast answers and human care when needed.

Not everyone loves AI helpers yet. A big study found that 82% of customers still want to talk to real people, even if AI is just as fast. Many people feel that AI doesn't understand their feelings or unique problems. This is why companies are being more careful about when to use AI.

New AI tools are getting smarter. The newest AI helpers can now understand voice and video calls, not just text messages. They can also predict what customers need before they even ask for help. Some AI can even spot when customers are upset and respond with more care.

Small businesses can now use AI too. New easy-to-use AI tools help small companies answer customer questions, schedule appointments, and send reminders without hiring more workers. This helps small businesses compete with bigger companies.