This week brought exciting news about how AI agents are changing customer service around the world. Companies are using smart robots and automated helpers to handle customer questions faster and make shoppers happier.

A big survey from the United States showed that 75% of shoppers plan to use AI to find deals during the holiday shopping season, which is even more than last year. The survey also found that 80% of stores using AI expect to sell more during the holidays because of it. This shows that AI agents are becoming really important for helping businesses make more money.

Another important story this week was about how contact centers are changing. Contact centers are the places where companies help customers when they have questions or problems. Now, these centers are using AI and smart robots to help workers do their jobs better and solve customer problems faster. Companies are discovering that AI agents help them move from just answering questions to creating better experiences that make customers like them more.

Microsoft also announced a new tool this week called the Microsoft Agent Framework, which helps companies build and control multiple AI agents working together safely and responsibly. This is important because when companies use more AI agents, they need ways to make sure everything works correctly and follows the rules.

Scientists also published research about emotion AI, which is a special kind of AI agent that can understand how customers are feeling. The research showed that AI agents work best when they work together with real people. Some jobs are better for robots to handle, while other jobs need humans to help, especially when customers are very upset.