This week brought major news about AI agents taking over business tasks across the world. Companies are now using smart computer helpers to do work that humans used to do.

The biggest story came from Salesforce, a large tech company in the United States. Their CEO said that AI agents now handle half of all customer service calls. This allowed them to reduce their support team from 9,000 people to 5,000 people. The AI helpers can answer customer questions and solve problems without human help.

Google Cloud released a study showing that 52% of business leaders have already put AI agents to work in their companies. These smart helpers are creating real value by helping with customer service, making work faster, and automating boring tasks.

Several companies raised money to build better AI automation tools. LayerX, a company in Tokyo, Japan, got $100 million to make AI that handles back-office work. Geniez AI raised $6 million to create AI agents that can do complex business tasks.

DeepL, known for translation services, announced a new autonomous AI agent for businesses. This smart helper can understand language, translate text, and find information to help companies communicate better around the world.

Cisco and NVIDIA worked together to expand their Secure AI Factory. This system helps big companies use their data safely with AI agents. The new setup can process information much faster - going from minutes to seconds when finding answers.

Experts predict that by 2028, 33% of business software will include agentic AI. This is a huge jump from less than 1% today. These AI agents can make decisions, plan tasks, and adapt without constant human guidance.