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AI Agent News Today
Friday, February 13, 2026AI Agents Reshape Customer Service and Infrastructure Today
UJET, a cloud platform, is using AI to turn call center agents into "superheroes" that solve customer problems faster. However, new rules may change this—Gartner predicts that by 2028, regulations requiring easy human access will actually boost demand to speak with humans by 30 percent. Companies might need to hire more agents at higher pay to keep up.
Bloom Energy released bold 2026 targets: $3.1–3.3 billion in revenue, driven by AI infrastructure demand. The company plans to expand to 2 GW of capacity to meet skyrocketing energy needs from data centers powering AI.
Ricoh acquired ValueTech, a Chile-based automation company, to strengthen its process automation and document management services. This move helps enterprises digitalize operations faster as AI adoption accelerates.
The bottom line: AI agents are moving from text-only helpers to action-taking systems. Companies scaling AI infrastructure face power bottlenecks and regulatory pressure. For businesses, this means investing in both AI capabilities AND human workforce readiness.
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