Human-Agent Trust Weekly AI News
December 1 - December 9, 2025This weekly update shows that AI agents are becoming more common in businesses around the world, but trust between humans and agents remains a major challenge. According to recent data, 88% of people feel happy when a human agent helps them, but this drops to just 60% when an AI agent leads the interaction—a big gap that companies need to close. The United States' FDA announced it will let employees use AI agents for complicated tasks like checking medicine before it goes to market, and major companies like Amazon (United States) and Google (United States) are racing to build better agent systems. However, experts warn that AI agents can sometimes make up information by mistake, called hallucinations, which could cause serious problems in important situations like medical reviews or security work. Companies are now focusing on building trust through clear rules, letting humans stay in charge, and being honest about when machines are doing the work. Several studies this week showed that when companies are transparent about using AI and keep a human person easy to reach, customers trust them much more. The good news is that 48% of businesses worldwide are already using AI agents in real work, not just testing them, but they're doing it carefully with strong safeguards. Retailers found that 58% of younger shoppers (Gen Z and millennials) would trust an AI agent to compare prices and find deals, showing that trust can grow when people understand what the agent is doing. As these systems spread to payments, supply management, and customer service, the key to success is creating clear boundaries where AI helps humans instead of replacing their judgment.