This week brought major developments in AI-powered customer service. Experts predict conversational assistants will handle most service requests by 2029, letting people ask devices like Siri about problems instead of calling companies. Companies are now using AI to turn customer service into profit centers instead of cost centers by making shopping carts less likely to be abandoned.

New empathetic AI systems can now hear frustration in voices and respond with comforting words. Bank of America in the USA reported over 90% of workers now use AI tools that helped improve both productivity and client satisfaction. However, experts warn AI still needs better understanding of human emotions before fully replacing human agents.