This week’s business automation news highlights major strides in AI agents and agentic AI.

Workato launched its Workato One platform, combining AI-powered agents with tools for managing data and workflows across departments like CRM and IT. The platform uses AgentX Apps™ to automate tasks and integrates with Amazon Bedrock and Anthropic for advanced AI skills. A key feature is the AgentX Support app, born from Workato’s acquisition of DeepConverse, which blends generative AI with customer service workflows to resolve issues faster.

Intetics CEO Boris Kontsevoi shared insights in Forbes, stressing that AI maturity is critical for staying competitive. He outlined five levels of AI adoption, from basic automation to fully autonomous systems, and highlighted projects like AI troubleshooting assistants that reduce IT workloads. Kontsevoi warned companies to integrate AI deeply or risk falling behind, calling the next five years decisive for businesses.