Workato’s AI Platform Redefines Automation

Workato, a leader in business automation, unveiled Workato One—a platform designed to deploy AI agents that orchestrate tasks across departments like sales, HR, and IT. The system integrates with Amazon Bedrock and Anthropic to offer over 750,000 pre-built skills, enabling businesses to automate complex processes securely. A standout feature is the AgentX Support app, which uses generative AI to guide customers through troubleshooting while automating backend workflows. This innovation stems from Workato’s recent acquisition of DeepConverse, a specialist in AI-powered support automation.

Industry Partners Embrace AI-Driven Efficiency

Workato’s launch was met with enthusiasm from partners like David Ng, who praised the platform’s ability to streamline operations and expand AI-powered automation opportunities. The company’s Gartner Magic Quadrant™ status as a leader underscores its impact on helping global enterprises scale automation efforts. By merging data, apps, and processes, Workato One aims to reduce manual work and accelerate decision-making through real-time insights.

Intetics Maps the Path to AI Maturity

In a *Forbes* article, Intetics CEO Boris Kontsevoi outlined a roadmap for companies to achieve AI-driven transformation. He identified five maturity levels, starting with task automation and advancing to fully autonomous systems that learn and adapt. Kontsevoi urged businesses to focus on high-impact projects, such as AI sales assistants that personalize customer interactions, and shared best practices like starting small and scaling gradually. His warning—“adopt AI or become irrelevant”—highlighted the urgency for strategic investment.

Real-World AI Solutions Gain Traction

Intetics emphasized practical applications, citing AI-powered troubleshooting tools that cut IT ticket resolution times by 50%. These agents analyze issues, suggest fixes, and even auto-resolve common problems without human input. Similarly, sales automation agents now handle repetitive tasks like data entry, freeing teams to focus on building client relationships. Kontsevoi’s framework provides a clear path for companies to evolve from simple bots to advanced agentic AI that drives innovation.

Webinar Spotlights AI Implementation Strategies

To help organizations navigate this shift, Intetics hosted a webinar detailing how to integrate AI agents into core operations. The session covered selecting the right projects, avoiding pitfalls, and measuring success through metrics like cost savings and efficiency gains. With examples from retail and manufacturing, the webinar reinforced Kontsevoi’s message: AI transformation is no longer optional but a cornerstone of modern business.