AI is changing how companies help customers. This weekly update covers exciting new technology making customer service better around the world.

A company in Portugal called MEO won a big award for using Visual AI to help customers. Instead of trying to explain problems over the phone, customers can now show their hardware problems with their phones. The AI system looks at the device, checks LED lights, and figures out what to do next. It can fix the problem automatically, connect you to a worker, or send a technician. 96.4% of customers said they were happy with this new way of getting help.

Big companies are making AI agents to answer customer questions automatically. Sierra, Decagon, and EliseAI are three companies that raise hundreds of millions of dollars to build these smart helpers. AI agents can handle whole tasks by themselves, not just small parts. These agents are different from old chatbots because they actually understand what customers need and can make decisions.

Google just announced it is moving into the "agentic Gemini era," which means Google's AI is becoming smarter and more independent in helping people. Companies are also using AI to understand customers better through something called AI-powered hyper-personalization, which means showing each customer exactly what they need at the right time. This kind of technology helps reduce how much work customers have to do and makes them happier.