This week saw major developments in AI customer service as companies raced to adopt agentic AI tools. Google launched new features like Gemini Robotics to help robots understand human commands better, while ChatGPT faced outages showing the risks of relying too much on AI.

Experts predict agentic AI will handle 80% of common service issues by 2029, saving companies money. However, businesses must balance AI with human workers to avoid frustrating customers. Foundever explained how autonomous AI can personalize shopping tips but warned about privacy concerns.

New tools like AI Mode in Google Search now give faster answers to tricky questions about math or fixing gadgets. Meanwhile, Sam’s Club shared how mixing AI with friendly staff helps customers feel heard.