This week, safety guardrails for agentic AI took center stage as companies worked to build trust in these systems. Dr. Eoghan Casey from Salesforce highlighted the need for data governance and clear rules to keep AI decisions ethical. He explained that safety guardrails act like invisible fences, stopping AI from breaking privacy laws or making unfair choices.

In the U.S., insurance agents shared worries that agentic AI might reduce human contact in customer service. Garrett Droege from IMA Financial Group said AI does tasks “relentlessly and exceptionally well” but warned it could take jobs from workers. Jason Wrather from Grange Insurance added that safety protocols for consumer data are crucial even when using AI tools.