This weekly update shows that AI agents are changing how companies help their customers. Microsoft announced new tools called Sales Development Agent and other AI helpers that work with people to do jobs better and faster. In Australia, Bendigo Bank decided to give all its employees Gemini Enterprise, which is a smart AI tool that helps workers save time and do their jobs better. Companies are moving away from old customer service methods and using AI to handle more questions and problems. A company called Silverback AI introduced a new AI assistant feature to help with customer messages. However, some companies are also using AI to do jobs that people used to do, which means some customer service jobs are changing. Experts say that by 2027, AI will handle about 40% of all customer service questions that companies get. The big idea this week is that AI agents - which are smart computer programs - are becoming normal tools that companies use to help their customers better and faster. Big companies like Microsoft, Google Cloud, and others are all racing to make better AI agents. These agents can talk to customers, answer questions, find information, and even do tasks without a person telling them what to do each time. Instead of replacing all the workers, these AI agents mostly help workers do their jobs faster and better. Workers can focus on harder problems while AI handles the simple, repetitive tasks.