This weekly update covers major developments in AI-powered customer service from around the world. Freshworks, a global software company, announced new AI tools on November 13 that help customer service teams work faster and smarter. The company introduced special AI agents designed for different industries like online shopping and banking, which automatically handle repetitive tasks and let human workers focus on harder problems. In Spain, Telefónica partnered with Multiverse Computing to create smaller, more efficient AI systems for customer service. These compressed AI models use 75% less energy while still providing accurate answers to customer questions. Meanwhile, Google rolled out new AI helpers called Ads Advisor and Analytics Advisor to help marketing teams across the English-speaking world analyze their campaigns faster. These AI tools understand natural language questions and provide suggestions without requiring users to learn complicated technical skills. The main trend across all these developments shows that companies everywhere are racing to add AI agents that can handle routine customer questions automatically, allowing human support teams to concentrate on complex issues that need real empathy and creativity. Industry experts predict that by 2027, AI will handle about half of all customer service cases, up from just 30% today. The key focus remains balancing speed and efficiency with maintaining the personal touch that customers value in their support experiences.