Enterprise AI Agents Transform Business Operations

This weekly update brings exciting news about how major technology companies are joining forces to make AI agents work better for businesses around the world. An AI agent is a smart computer program that can observe situations, make decisions, and take actions without waiting for human instructions every single time. Think of it like having a helpful robot coworker who learns your job and can complete tasks while you focus on more important work.

The biggest announcement this week came from e& (a global technology company based in the United Arab Emirates) and IBM. These two companies announced a strategic collaboration to create enterprise-grade AI agents for handling governance, risk, and compliance tasks. They showed the world that AI agents are ready for serious business use by completing a successful proof of concept in just eight weeks. The AI agents they built can reason through complex decisions and follow rules automatically, which is exactly what companies need when handling sensitive compliance matters. This partnership was unveiled at the World Economic Forum Annual Meeting in Davos, Switzerland, showing how important this technology has become globally.

Multi-Agent Collaboration Becomes Standard Practice

What's really exciting is that companies are not just using single AI agents anymore—they are building teams of agents that work together. Board, a leading enterprise planning company, partnered with Microsoft to create Board Agents, which are specialized AI agents designed for finance, supply chain, and merchandising decisions. These agents work together like a team of specialists, with each agent having its own role and expertise. For example, a Finance Agent might work with a Planning Agent to help a company make better business decisions. The Board Agents will start with the Office of Finance beginning March 31, 2026, and supply chain agents are coming soon.

Real Business Results Drive Adoption

Companies are buying AI agent technology because it produces real results. ConnectWise, a major software company, acquired zofiQ, a company that specializes in AI agents for service desk work. Service desks are where companies handle customer problems, and AI agents can sort these problems and solve many of them automatically. Partners using zofiQ are seeing margin improvements as high as 30% by moving staff from repetitive tasks to higher-value work.

ServiceNow, a company that makes software for managing business processes, announced a multi-year partnership with OpenAI, the company behind advanced AI models. This partnership will embed frontier models like GPT-5.2 directly into ServiceNow's platform so AI agents can understand enterprise workflows, decide what should happen next, and take action end-to-end inside customers' secure environments.

Industry Leaders Joining Forces

KPMG, a major professional services company, entered a strategic relationship with Uniphore, a software company, to deploy AI agents powered by industry-specific SLMs (small language models). This shows that even consulting companies are building specialized AI agent capabilities.

Also this week, Airbyte joined the Linux Foundation's new Agentic AI Foundation as a Silver Member. Airbyte is an open-source data movement platform that is positioning itself as a backbone for secure data connectivity in AI agent systems. This means companies around the world can use Airbyte to safely move data between different systems so that AI agents have the information they need to work properly.

The Year of Enterprise AI Agent Adoption

Experts agree that 2026 is the year when AI agents stop being experiments and become essential business tools. Gartner predicts that by 2028, at least 15% of daily workplace tasks will be performed autonomously by AI agents, and data teams will increase productivity by approximately 25% thanks to autonomous agents. Rather than companies building everything from scratch, they are now choosing to embed pre-built AI agents directly into their business systems.

The partnerships announced this week show that AI agent collaboration is moving from the lab into real business operations. Companies are discovering that the best way to succeed with AI agents is not to try to build everything alone, but to collaborate with technology partners who specialize in different parts of the puzzle. From data connectivity to business process management to compliance and governance, AI agents are becoming the operating layer of modern enterprises.