This weekly update shows how AI agents are making services easier to use for everyone. Companies are building smart helpers that can solve problems without passing people around to different workers.

Quant, a tech company, released new AI agents for customer service that can actually fix problems instead of just answering questions. Their research with 1,500 Americans found that most people get frustrated when chatbots can't help them and they have to talk to humans anyway. The new AI can book flights, fix accounts, and handle payments all by itself.

Healthcare is also getting better with AI agents. Companies like Artera are using these smart systems to help patients schedule appointments and get care without waiting on long phone calls. This means people can get help 24 hours a day, which is especially important for people who work during normal business hours or have trouble making phone calls.

Big tech companies like Google and OpenAI are building the basic systems that will let AI agents work together safely. They're creating new ways for AI helpers to pay for things and share information without putting people's private data at risk. This foundation work will help make sure everyone can benefit from AI agents, not just tech-savvy users.