Government Services Become More Accessible

The United States saw a major step forward in making government services available to all citizens this week. Salesforce announced a new AI tool called Agentforce for Public Sector that helps government agencies serve people better. This tool creates AI agents that can work on their own to help citizens with many different needs.

The city of Kyle, Texas is already using this technology with great success. They created an AI agent called Agent Kyle that helps people use the city's 311 service system. Citizens can now report problems like potholes or ask about city council meetings any time of day or night. Jesse Elizondo, who helps run the city, says it's like having city hall open 24 hours a day for everyone.

Making Data and Information Easier to Use

This week, data experts from big companies shared how AI agents are making information more accessible to regular workers. Shannon Hughes from ExxonMobil and Tom Hughes from Navy Federal Credit Union talked about how AI agents let people ask questions using normal language instead of complicated computer code.

Before these AI tools, workers often needed special training to get information from company databases. Now, people can simply chat with AI agents to get the data they need. Tom Hughes explained that his team can now finish data projects in three hours that used to take three months. This makes it possible for more people to access and use important business information.

Global Employment Made More Inclusive

G-P (Globalization Partners) announced new AI tools that make it easier for companies to hire workers from around the world. Their new system called G-P EOR uses AI agents to help businesses understand hiring rules in more than 180 countries. This is important because different countries have different laws about how to treat workers fairly.

The AI system, called G-P Assist, can answer questions about employment laws instantly. It also connects users to human experts who know the local rules in each country. This makes it easier for companies to include workers from many different places while making sure everyone is treated fairly and legally.

Legal Services Becoming More Accessible

Lawyers and legal technology experts met at a big conference called ILTACON 2025 to talk about how AI agents can make legal help more available to people. They discussed how these AI tools can handle routine legal tasks automatically, which could make legal services cost less and be available to more people.

The experts said that AI agents work differently from older computer programs because they can work toward specific goals. However, they stressed that lawyers still need to check the AI's work to make sure it's correct and follows the law properly.

Customer Service Gets Better for Everyone

Many companies are using AI agents to improve customer service and make it more accessible. Red Hat published guidance about how businesses can use AI agents to help customers better. They suggested starting with simple tasks like helping customers reset passwords or update their addresses. This frees up human workers to help with more complex problems that need personal attention.

The key is making sure AI agents can easily pass difficult questions to human helpers when needed. This approach ensures that all customers get the help they need, whether from an AI agent or a person.

Keeping AI Safe and Inclusive

Okta, a company that helps keep computer systems secure, introduced new ways to make AI agents safer. As AI agents become more powerful and can access different computer programs, it's important to make sure they work securely for everyone.

Experts also stressed that in important areas like healthcare and banking, humans must still oversee AI systems. While AI agents can make services faster and more available, people need to check their work to prevent mistakes that could hurt individuals or groups. The goal is to use AI to help everyone while keeping services fair and safe for all people.