Businesses worldwide are rapidly adopting AI agents to handle tasks that once required human workers. Microsoft and LinkedIn released a 2025 report highlighting how companies using AI early are shaping best practices for others. Their findings show that training programs and clear communication help employees trust and use AI tools effectively. For example, some firms use AI chatbots to answer customer questions 24/7, freeing up staff for complex issues.

In the US, the insurance industry is seeing major shifts. Claims adjusters (who check damage for insurance payouts) may lose jobs as AI analyzes photos from drones to estimate costs automatically. Similarly, credit analysts (who decide loan approvals) now use AI to process financial data faster, though human judgment is still needed for tricky cases. These changes are part of a broader trend where routine tasks are automated, pushing workers to learn new skills.

Salesforce launched Agentforce, a platform that lets companies create AI agents for tasks like planning marketing campaigns or tracking sales leads. This tool helps teams work faster by automating steps like data entry. For example, a marketing team could use Agentforce to design 100 ad variations in minutes instead of days.

Leaders are being told to act boldly, as 92% of companies plan to boost AI spending this year. However, workers need support: only 1% of companies feel fully ready to use AI, and many employees worry about keeping up. Training programs that teach AI collaboration (like giving clear instructions to bots) are becoming key to success.

Looking ahead, experts predict AI could raise productivity by 20% by 2035, partly by saving workers 1 day per week on repetitive tasks. This “time bonus” could let people focus on creative projects or customer relationships. For instance, fund accountants now spend less time crunching numbers and more time advising clients.

While AI creates opportunities, challenges remain. Some CEOs warn that strict AI rules in the EU and China might slow progress compared to the more flexible US. Companies must also avoid over-relying on AI, as tasks requiring empathy (like counseling or negotiations) still need humans. The message is clear: AI is a tool, not a replacement, and businesses that blend human creativity with machine speed will thrive.