This weekly update shows that trust between humans and AI agents is becoming one of the biggest challenges in technology. Companies around the world are learning that having smart AI is not enough - people need to trust it before they will use it.

In the military sector, researchers found something important. When AI systems explain their decisions, people understand them better and trust them more. The study showed that giving clear explanations helped users know when to rely on the AI and when to use their own judgment. This is important because people will not use tools they do not trust.

Meanwhile, businesses are worried about a new security problem. AI agents need special digital keys called non-human identities to do their work. These keys can be dangerous if bad actors steal them. Companies like Gartner predict that by 2028, one third of all business apps will have AI agents. This means the trust and security problems need to be solved quickly.

In the insurance industry, experts disagree about the future. Some leaders believe human relationships will always be important for building trust with customers. Others think people will get used to AI agents just like they got used to other technology. One thing everyone agrees on: the way insurance agents work will change completely in the next few years. The real question is whether customers will trust AI agents to handle their important insurance needs.