This week brought exciting news about AI agents changing customer service around the world. Companies are using smart AI helpers to make customer support faster and better.

Samsung worked with a company called Sobot to improve their customer service. The results were amazing - their support agents became 30% more efficient and customers were 97% satisfied with the help they received. Sobot uses something called an "AI-First" strategy that connects customers across websites, apps, social media, and phone calls all in one place.

Lloyds Bank in the UK launched a new AI tool called Athena to help with customer service and daily work tasks. This shows that even big banks are using AI agents to serve customers better.

A new study found that AI works best when it helps human agents instead of replacing them completely. The research showed that 47% of customers get frustrated when they can't talk to a real person when they need help. The secret is using AI to handle simple questions so human agents can focus on harder problems that need creative thinking.

Experts predict that by next year, 95% of customer interactions will use AI assistance. The agentic AI market could grow to $24.5 billion by 2030. This means AI agents that can work on their own and make smart decisions will become very common in customer service jobs across many countries.