This week brought major changes to customer service with artificial intelligence taking center stage. The biggest news is that AI will handle 95% of all customer interactions by 2025. This means most people calling for help will talk to smart computer programs instead of humans.

Apple joined the AI customer service race by testing a new Support Assistant for iPhone users in the United States. This AI helper can fix common problems and answer questions about Apple products. If it can't solve something, it passes the customer to a human worker.

Money is flowing into AI customer service companies. Capacity, a company that makes AI tools for call centers, received $92 million in funding. They bought two other companies to make their AI even better at helping customers and training human workers.

However, customers have mixed feelings about AI help. While 48% of people think AI will make shopping easier, over 90% still worry about using AI for important purchases. Only 32% feel comfortable sharing personal information with AI assistants.

The U.S. government is now using ChatGPT for all federal workers. This shows that even government agencies trust AI enough to use it for official work. Companies are also seeing better results from workers who use AI tools, with some reporting much faster problem-solving.