AI shopping assistants became super popular this week, with tools like Perplexity Shopping helping people find products quickly. Stores using these assistants saw customers looking at 12% more pages and staying 23% longer compared to normal visits. A survey showed 87% of shoppers will use AI recommendation tools for expensive purchases like jewelry.\n\nBusiness leaders now see customer service as money-maker instead of a cost. Nextiva’s study found companies using AI analytics have better customer loyalty and 8% higher sales conversion rates. Real-time tools can now spot unhappy customers during calls and suggest fixes immediately.\n\nAlibaba released Qwen2, a free AI model helping startups build multilingual customer service bots that work on low-power computers. This could help small businesses in countries like India and Brazil offer 24/7 support cheaply. Amazon’s new AI dubbing automatically translates shows into many languages, breaking down language barriers for global viewers.\n\nFor safety, companies like Radiant Security shared rules for secure AI systems, including separate data storage and quick breach reports. New voice tech from Krisp changes Indian English accents to American English during calls, helping overseas support teams communicate clearer with US customers.\n\nHospitals began testing AI nurse helpers that track patient health data and alert doctors about medicine risks. These tools aim to reduce mistakes but keep humans making final decisions. In California, doctors will meet in May to discuss using AI for better patient care without replacing medical staff.\n\nBig challenges remain as 91% of companies struggle to connect AI tools with their existing computer systems. Experts say businesses need simpler tech and worker training to fully benefit from AI customer service improvements.