The SAP Shopping Assistant is an AI-driven conversational agent integrated within SAP's Customer Experience (CX) AI Toolkit. Designed to transform online shopping, it enables customers to discover products through natural language conversations, offering context-based recommendations and instant answers about product features, availability, and compatibility. By understanding complex, multi-part requests, the assistant simplifies product discovery, akin to an in-store expert, thereby enhancing customer satisfaction and streamlining the purchasing process.

sap-shopping-assistant

An AI-powered conversational agent that enhances e-commerce experiences by assisting customers through natural language interactions.

AI Agents with Sap Emarsys Customer Engagement Integration

SAP Shopping Assistant