SAP Shopping Assistant

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Overview

An AI-powered conversational agent that enhances e-commerce experiences by assisting customers through natural language interactions.

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Best For Professions:

e-commerce managers digital marketers customer service representatives AI developers

The SAP Shopping Assistant is an AI-driven conversational agent integrated within SAP's Customer Experience (CX) AI Toolkit. Designed to transform online shopping, it enables customers to discover products through natural language conversations, offering context-based recommendations and instant answers about product features, availability, and compatibility. By understanding complex, multi-part requests, the assistant simplifies product discovery, akin to an in-store expert, thereby enhancing customer satisfaction and streamlining the purchasing process.

Autonomy level

71/100

Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.

Reasoning: The SAP Shopping Assistant demonstrates high autonomy through its integration with real-time operational data, natural language processing capabilities, and decision-making algorithms for product recommendations. It autonomously handles customer queries, compares product specifications, and generates contextual suggestions through the SAP CX AI Too...

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Some of the use cases of SAP Shopping Assistant:

Enhancing e-commerce platforms with natural language product search.
Providing personalized product recommendations to online shoppers.
Simplifying complex product discovery through conversational AI.
Improving customer engagement and satisfaction in online retail.

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Pricing model:

contact for pricing

Code access:

closed-source

Popularity level: 60%

Industries:

Retail E-commerce Customer Service

Tags:

conversational AI e-commerce product recommendation natural language processing customer engagement

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All AI Agents

AI Agent Store · Specialist AI agents

For ecommerce customer service teams

Your AI agent for shopper conversations and service cases.

Exploring SAP Shopping Assistant? For ecommerce customer service teams, your own AI agent can reconcile order enquiries, resolve delivery and return cases, and complete customer follow-through. Start with a setup tailored to this work.

✓ Reconcile order enquiries
✓ Resolve delivery and return cases
✓ Complete customer follow-through

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Tailored starting setup. Chat on our site. See the workflow and monthly plan.

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