SAP Shopping Assistant
Overview
An AI-powered conversational agent that enhances e-commerce experiences by assisting customers through natural language interactions.
Best For Professions:
The SAP Shopping Assistant is an AI-driven conversational agent integrated within SAP's Customer Experience (CX) AI Toolkit. Designed to transform online shopping, it enables customers to discover products through natural language conversations, offering context-based recommendations and instant answers about product features, availability, and compatibility. By understanding complex, multi-part requests, the assistant simplifies product discovery, akin to an in-store expert, thereby enhancing customer satisfaction and streamlining the purchasing process.
Autonomy level
71%
Reasoning: The SAP Shopping Assistant demonstrates high autonomy through its integration with real-time operational data, natural language processing capabilities, and decision-making algorithms for product recommendations. It autonomously handles customer queries, compares product specifications, and generates contextual suggestions through the SAP CX AI Too...
Comparisons
Custom Comparisons
Some of the use cases of SAP Shopping Assistant:
- Enhancing e-commerce platforms with natural language product search.
- Providing personalized product recommendations to online shoppers.
- Simplifying complex product discovery through conversational AI.
- Improving customer engagement and satisfaction in online retail.