Airkit.ai is a low-code platform that empowers businesses to create AI-driven customer engagement applications seamlessly integrated across various channels, including web, mobile, voice, and email. Utilizing OpenAI's GPT-4, Airkit.ai's solutions are designed to autonomously resolve a wide array of customer inquiries, such as order status updates, returns, and product support, thereby enhancing customer satisfaction and operational efficiency. In October 2023, Salesforce announced its definitive agreement to acquire Airkit.ai, aiming to integrate its capabilities into Salesforce's Service Cloud to advance AI-driven customer experiences.

airkit-ai

A low-code platform enabling businesses to build AI-powered customer engagement applications across multiple channels.

Airkit.ai

Siena AI is an autonomous customer service platform that combines human empathy with intelligent automation to transform how brands engage with customers. Designed to handle over 80% of daily customer interactions, Siena provides seamless support across various channels, including email, text, social media direct messages, and comments. By understanding context and executing workflows with human-like accuracy, Siena enhances customer satisfaction and operational efficiency. The platform's AI Personas feature allows businesses to create tailored responses that align with their brand's unique voice and style, ensuring consistent and personalized customer experiences.

siena-ai-cx

An empathic AI customer service platform that autonomously resolves complex customer interactions across multiple channels.

AI Agents Tagged with: multichannel support

Airkit.ai

Siena AI CX