Airkit.ai
Overview
A low-code platform enabling businesses to build AI-powered customer engagement applications across multiple channels.
Airkit.ai is a low-code platform that empowers businesses to create AI-driven customer engagement applications seamlessly integrated across various channels, including web, mobile, voice, and email. Utilizing OpenAI's GPT-4, Airkit.ai's solutions are designed to autonomously resolve a wide array of customer inquiries, such as order status updates, returns, and product support, thereby enhancing customer satisfaction and operational efficiency. In October 2023, Salesforce announced its definitive agreement to acquire Airkit.ai, aiming to integrate its capabilities into Salesforce's Service Cloud to advance AI-driven customer experiences.
Product overview
Capabilities, pricing and fit
The former Airkit AI URL now resolves to Salesforce Agentforce. This baseline follows the current destination and does not preserve Airkit as a separately active product.
Information as of July 30, 2026
What it can do
- Agent building and deployment
Salesforce presents Agentforce as a platform for building and customizing autonomous AI agents for employee and customer support workflows.[1]
Where it fits best
- Building AI agents that operate within the Salesforce ecosystem.[1]
Important considerations
- The linked product is now Salesforce Agentforce rather than a separately active Airkit AI service.[1]
Sources (1)
- Agentforce: The AI Agent Platform | SalesforceOfficial site · checked 2026-07-30
Autonomy level
82/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
Comparisons
Custom Comparisons
Some of the use cases of Airkit.ai:
- Developing AI-powered customer service agents without extensive coding.
- Automating responses to common customer inquiries across multiple channels.
- Enhancing customer engagement through personalized, AI-driven interactions.
- Integrating AI capabilities into existing customer service workflows to improve efficiency.
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Pricing model:
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Popularity level: 74%
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