Siena AI CX

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Overview

An empathic AI customer service platform that autonomously resolves complex customer interactions across multiple channels.

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customer support managers operations managers business analysts IT professionals product managers

Siena AI is an autonomous customer service platform that combines human empathy with intelligent automation to transform how brands engage with customers. Designed to handle over 80% of daily customer interactions, Siena provides seamless support across various channels, including email, text, social media direct messages, and comments. By understanding context and executing workflows with human-like accuracy, Siena enhances customer satisfaction and operational efficiency. The platform's AI Personas feature allows businesses to create tailored responses that align with their brand's unique voice and style, ensuring consistent and personalized customer experiences.

Autonomy level

87%

Reasoning: Siena demonstrates high autonomy through its Cognitive Reasoning Engine (CoRE) that performs human-like contextual analysis rather than rigid rules-based decisions. It autonomously handles multi-step workflows including refund processing, subscription management, and visual evidence analysis via Siena Vision. The platform resolves 80% of customer i...

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Some of the use cases of Siena AI CX:

Automating routine customer service inquiries to improve response times.
Providing empathetic and contextually relevant support across multiple channels.
Maintaining a consistent brand voice in customer interactions.
Reducing operational costs by handling a significant volume of customer queries autonomously.

Pricing model:

paid

Code access:

closed-source

Popularity level: 73%