Zoho Zia

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Overview

AI assistant across Zoho apps for sales, support, and writing, with predictions and generative help included in Zoho plans.

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Best For Professions:

sales reps support agents marketing managers operations managers team leads

Zoho Zia is the cross-suite AI assistant embedded in Zoho’s business apps. In CRM, Zia supports reps with lead and deal scoring, anomaly detection, forecasts, and “Ask Zia” chat/voice queries. In Desk, it aids support with intent and sentiment insights and generative responses, while Writer provides Zia for drafting, editing, and multilingual grammar checks. Zia also offers generative features across apps, designed as value-centric, contextual AI delivered within Zoho subscriptions rather than separate per-use add-ons.

Autonomy level

69%

Reasoning: Zoho Zia represents a hybrid AI system with varying levels of autonomy across its different components. The platform consists of three main elements: Zia Skills (embedded AI features across Zoho applications), Ask Zia (conversational assistant), and the recently launched Zia Agents (autonomous agent platform). Traditional Zia capabilities like Ask ...

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Some of the use cases of Zoho Zia:

Scoring leads and forecasting deals directly in Zoho CRM.
Summarizing emails and recommending next best actions.
Analyzing ticket intent/sentiment and suggesting replies in Desk.
Drafting and refining documents with multilingual checks in Writer.
Querying business data via Ask Zia across connected Zoho apps.

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Pricing model:

paid

Code access:

closed-source

Popularity level: 71%