Effie (Matrix42 Intelligence)
Overview
Effie AI was renamed Matrix42 Intelligence in the vendor’s April 22, 2025 release; this listing retains its established URL.
Effie AI was renamed Matrix42 Intelligence in the vendor’s April 22, 2025 release; this listing retains its established URL.
Current documentation covers contextual assistance, predefined ticket agents, native AI functions, AI search and proactive proposals in service-management workflows.
Matrix42 service-management product capabilities depend on release, subscription, configuration and permissions; actions and proposals fit existing human workflows.
Current exact subscription or add-on prices were not verified; request edition-specific terms from Matrix42.
Microsoft Teams, Self Service Portal and Workflow Designer are documented. SharePoint, Confluence, KBAs and websites are documented knowledge sources.
Historical vendor video: Efecte, March 25, 2024, employee demonstration of Effie before the Matrix42 Intelligence rebrand. Publisher, description, linked identity and playability metadata reviewed; full video not watched.
AI Agent Store research
What the evidence says about Effie (Matrix42 Intelligence)
Effie AI was renamed Matrix42 Intelligence in the vendor’s April 22, 2025 release; this listing retains its established URL.
Last reviewed October 2, 2026
Verified capabilities
- Workflow
Current documentation covers contextual assistance, predefined ticket agents, native AI functions, AI search and proactive proposals in service-management workflows.[1], [2], [3]
- Access and deployment
Matrix42 service-management product capabilities depend on release, subscription, configuration and permissions; actions and proposals fit existing human workflows.[1], [2], [3]
- Documented connections
Microsoft Teams, Self Service Portal and Workflow Designer are documented. SharePoint, Confluence, KBAs and websites are documented knowledge sources.[1], [2], [3]
Where it fits best
Sources and research method (3)
We record only claims tied to public sources checked by our team or listing workflow. Counts above are derived directly from this profile, not a subjective rating.
- Official source: www.matrix42.comOfficial site · checked 2026-10-02
- Official source: www.matrix42.comOfficial site · checked 2026-10-02
- Official source: docs.matrix42.comOfficial site · checked 2026-10-02
Autonomy level
73/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
Comparisons
Custom Comparisons
Some of the use cases of Effie (Matrix42 Intelligence):
- Current documentation covers contextual assistance, predefined ticket agents, native AI functions, AI search and proactive proposals in service-management workflows.
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