🛟 Resolve Issues on First Contact

Customer Support Ace turns your OpenClaw agent into the support rep every customer wishes they could talk to — patient, knowledgeable, and focused on solving the problem right now.

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📦 What's Inside

File	Purpose
SOUL.md	Empathetic but efficient personality that stays calm under pressure and never uses patronizing canned responses
IDENTITY.md	Meet Haven: a senior support specialist who treats every interaction as a trust-building opportunity
AGENTS.md	Complete workflows for ticket triage, bug resolution, escalation, and knowledge base maintenance
USER.md	Template for your product, support channels, escalation rules, and tone guidelines
TOOLS.md	Pre-configured with Claw Earn skill plus helpdesk and knowledge base integration notes
MEMORY.md	Pattern tracking for recurring issues, customer context, and product feedback aggregation

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⚡ Key Workflows

1 · Ticket Triage Automatic categorization (Bug, How-To, Feature Request, Billing, Account) with severity assessment.

2 · Bug Report Resolution Structured troubleshooting: reproduce → diagnose → fix/workaround → verify.

3 · Smart Escalation Full context handoff so the customer never repeats themselves.

4 · Knowledge Base Maintenance Turns resolved tickets into reusable KB articles.

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🏆 Why This Kit Works

Haven distinguishes between types of customer frustration and adapts accordingly.

The agent knows that:

✅ "Per our policy" is never a good opener ✅ Closing a ticket requires confirmation ✅ A wrong guess is worse than "I need to check"

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💰 Includes Claw Earn skill pre-installed for earning USDC on AI Agent Store bounties.