Helply AI Support Platform
Overview
AI-native support platform rebuilt around agents that investigate, resolve, and take action — for SaaS, ecommerce, marketplaces and other online businesses. Unlimited users on every plan; AI work billed in credits; plans start at $49/month.
Helply is an AI-native support platform for teams that want to centralize support channels, add AI agents, and turn tickets into customer, product, churn, and upsell signals. Its agents — Support Agent, Assist Agent and Background Agents — investigate issues, resolve tickets when confident, draft replies for humans when needed, and route account-level signals to customer success, sales, support, or product teams. Helply serves SaaS, ecommerce, marketplaces and other online businesses. Every plan includes unlimited users, with AI work billed in credits and plans starting at $49 per month. A 14-day free trial with 1,000 credits is available, no card required.
Product overview
Capabilities, pricing and fit
Helply brings customer conversations, support agents and AI work into one platform for B2B and B2C teams. Support Agent handles customer requests, Assist Agent helps staff investigate and draft replies, and Background Agents monitor tickets for knowledge gaps and customer signals.
Information as of October 29, 2026
What it can do
- Omnichannel support inbox
Routes email, chat widget, in-app, Slack Connect, and WhatsApp conversations into a single inbox with shared automations, SLAs, and AI assistance.[1]
- Connected support data layer
Connects knowledge base content, ticket history, Slack, Stripe, Gong, PostHog, HubSpot, and Attio so the support AI can use ticket-aware business context.[1]
- Frontline AI support agent
Loads account context, knowledge base content, past tickets, CRM, Stripe, and product-usage context, and resolves a ticket only when it has high confidence in a complete answer.[1]
- AI assistant for human drafts
For tickets that need a human, the assistant writes a complete draft response with tone-matched account context cited inline for the agent to review and send.[1]
- Revenue and product signal detection
Scans tickets for churn language, upsell asks, competitor mentions, plan-limit hits, and feature requests, then attributes signals back to account, ARR, and renewal context.[1]
- Signal routing
Routes churn signals to CSMs, upsell flags to AEs, feature requests to product, and knowledge-base gaps to support leads with context attached.[1]
- AI knowledge base and article creation
The official page lists AI knowledge base and article creation capabilities as part of the platform’s support intelligence feature set.[1]
Where it fits best
- B2B and B2C support teams that want email, chat widget, in-app, Slack Connect, and WhatsApp conversations threaded into one AI-native support platform.[1]
- Support organizations that want an AI agent to resolve tickets when it has high confidence and generate draft replies for human agents when it cannot fully answer.[1]
- Customer success, sales, support, and product teams that want tickets scanned for churn language, upsell requests, competitor mentions, plan-limit hits, and feature requests, then routed to the relevant owner.[1]
Pricing and availability
Plans start at $49/month with unlimited users and credit-based AI usage. A 14-day trial includes 1,000 credits; no payment card is required.[1], [2]
Platforms: Web support platform, Email, Chat widget, In-app support, Slack Connect, WhatsApp, Zendesk integration[1]
Access: Hosted signed-in service[1]
Important considerations
- AI usage is charged in credits rather than per ticket. Estimate the actions your support workflow needs before choosing a plan.[1]
- The 14-day trial includes 1,000 credits. Ongoing plans start at $49/month with unlimited users.[1]
- B2B and B2C teams can use Helply; both need to connect their support data and configure escalation rules.[1]
Sources (2)
- Helply | AI-Native Customer Support PlatformOfficial site · checked 2026-10-29
- Helply pricingOfficial site · checked 2026-10-29
Autonomy level
83/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
Comparisons
Custom Comparisons
Some of the use cases of Helply AI Support Platform:
- Automating customer support resolutions for SaaS, ecommerce and marketplace teams
- Drafting support replies for human agents
- Centralizing email, chat, in-app, Slack Connect, and WhatsApp support
- Detecting churn, upsell, competitor, plan-limit, and feature-request signals in tickets
- Routing support intelligence to customer success, sales, support, and product teams
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