Aide Customer Support
Overview
An AI customer-service agent and helpdesk for ecommerce teams, with Shopify order workflows.
Best For Professions:
Aide helps ecommerce teams answer customer questions and manage support conversations in its own helpdesk or through connected helpdesks. The AI agent can use a store's product and policy information to respond in chat or email and, for verified shoppers, look up orders and handle supported order actions such as cancellations, address changes, returns and refunds. Teams configure topics and select whether the agent responds, drafts for review, or leaves the conversation to a person. Refunds wait for a teammate by default, and larger refunds require an owner or administrator. To get started, connect a store or helpdesk, provide product and policy context, test drafts and select the topics and channels allowed to go live. Aide offers a free plan and paid tiers based on monthly AI replies; limits and overage charges depend on the plan.
Product overview
Capabilities, pricing and fit
Aide is an AI customer-service agent and helpdesk for ecommerce teams. It uses store and policy context to answer questions, draft replies and carry out configured Shopify order actions while routing other work to a person.
Information as of November 4, 2026
What it can do
- Customer support
Answers or drafts responses using product and policy context, with modes chosen by the team.[1], [2]
- Order workflows
Looks up Shopify orders and handles supported changes for verified shoppers within the team's approval rules.[2]
- Helpdesk options
Works as a standalone helpdesk or alongside Zendesk, Gorgias and Front.[1]
Where it fits best
Pricing and availability
Free includes 150 AI replies per month for up to two helpdesk team members and one store. Monthly paid plans start at $39 for 1,000 replies; Pro is $149 for 4,000 and Scale is $499 for 15,000. Overage rates and caps apply, and paid plans offer a seven-day trial.[3]
Platforms: Web[1]
Access: Cloud[1]
Important considerations
- Setup, topic selection, customer verification and human review remain important; refunds wait for a teammate by default.[2]
Sources (3)
- Aide product overviewOfficial site · checked 2026-11-04
- Aide product factsOfficial site · checked 2026-11-04
- Aide pricingPricing page · checked 2026-11-04
Autonomy level
72/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
Comparisons
Custom Comparisons
Some of the use cases of Aide Customer Support:
- Answering ecommerce support questions using store policies and product information
- Looking up Shopify orders and handling permitted order actions for verified shoppers
- Drafting customer-support replies for a teammate to review
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Pricing model:
Code access:
Editorial popularity: 32/100
Subjective estimate based on available adoption evidence, not market share.
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