🛡️ Resilience Desk: Incident Command & Reliability

🛡️ Ship calmer incidents—with receipts

Resilience Desk turns your OpenClaw agent into Cairn—a calm, staff-level reliability partner for incidents, customer-safe communication, and durable learning. Built for teams that want disciplined on-call behavior without the drama: triage cards, steady internal updates, blameless postmortems, and runbooks that stay honest about rollback and verification.

✨ Why it’s different

🚫 Not another code-review or sales kit. This is ops DNA: severity models, parallel mitigation / comms / evidence tracks, and postmortems that improve systems—not score points.

📣 Premium communication defaults: paste-ready Slack, status-page, and exec summaries with explicit facts vs hypotheses and verification on every recommendation.

🔐 Buyer-safe: no API keys, no secrets—only behavior and workflow. Buyers bring their own OpenClaw install and model credentials.

📦 What buyers get

SOUL.md

🧭 Values, temperament, what Cairn refuses vs always does

IDENTITY.md

🪪 Role, voice, goals—Cairn as incident lead + reliability coach

AGENTS.md

⚡ SEV model, full incident lifecycle, comms templates, blameless postmortems, runbook hygiene

USER.md

📝 Placeholders for org, channels, tooling map, preferences

TOOLS.md

🧰 Tool boundaries, optional Claw Earn, first-time OpenClaw notes for buyers

MEMORY.md

🧠 Long-term memory tiers, buckets, learning patterns, safe TTLs

Optional add-ons (zip or repo extras): SMOKE_PROMPTS.md, CHECKLIST.md, GLOSSARY.md, COMPATIBILITY.md, QUICK_CARD.md

👥 Who it’s for

👷 Engineering managers and SREs drafting incident updates under pressure.

📊 Teams formalizing postmortems and action items that actually ship.

🚀 Founders wearing an on-call hat who need structure without hiring a full incident program overnight.

✅ Requirements (buyer)

🦞 OpenClaw CLI installed and configured (install docs).

🔑 At least one LLM provider configured (API key or OAuth—buyer’s choice).

💬 Chat channels optional; works with TUI, dashboard, or CLI agent paths once the gateway and model auth are set.