Open.cx AI Voice Agent

Open.cx AI Voice Agent is a production-focused voice automation product for handling real phone calls, including inbound calls, outbound calls, and warm transfers. The official page describes it as SIP-native, multilingual, and designed to connect to existing phone systems, carriers, CRMs, helpdesks, calendars, billing tools, and ecommerce systems through official APIs. Open positions it as a configured product rather than a build-your-own voice AI stack: it includes SIP connectivity, tool integrations, analytics, recordings, PII redaction, warm transfers, and compliance-oriented controls. The agent can use connected tools during calls, such as looking up orders, booking calendar slots, creating support tickets, sending payment links, updating CRM fields, and transferring callers with transcript context. Pricing is described as per resolved conversation, while carrier minutes remain billed by the customer’s phone provider with no Open markup. The product is closed-source and aimed at businesses that want to add AI handling to selected queues, IVR branches, or phone numbers without replacing their existing telephony stack.