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Frontline

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Overview

A CRM with AI assistants, customer-facing agents, follow-up sequences and scheduled workflows.

Frontline combines customer records with AI-assisted sales, support and operations. Max helps with account research, meeting preparation, email drafts and recurring routines. Studio lets a team configure agents, follow-up sequences and workflows that act on connected business tools.

A practical setup starts with importing or connecting customer data, defining the agent’s role, and choosing the actions it may take. Teams can deliver work through channels such as WhatsApp, Slack and Microsoft Teams. Owners remain responsible for permissions, message quality, escalation rules and credit budgets.

Product overview

Capabilities, pricing and fit

A CRM with AI assistants, customer-facing agents, follow-up sequences and scheduled workflows.

Information as of October 13, 2026

What it can do

  • CRM context

    Keep customer records available to agents and workflows.[1], [2], [3]

  • Routines and sequences

    Schedule briefs or trigger multi-step follow-ups.[1], [2], [3]

  • Connected actions

    Use app connections, custom tools, REST API, CLI and MCP.[1], [2], [3]

Where it fits best

  • Automating lead follow-ups[1], [2], [3]
  • Preparing account and meeting briefs[1], [2], [3]
  • Coordinating CRM and support workflows[1], [2], [3]

Pricing and availability

With annual billing, Max starts at $40 per user per month with 10,000 credits and five routines. Workspace has a free tier with 10,000 CRM records, 1,000 AI credits and one agent; Standard is $159 per month. Meeting and email assistants are separate add-ons.[1], [2], [3]

Access: Hosted service with account and workflow configuration.[1], [2], [3]

Sources (3)
  1. www.getfrontline.ai — ProductOfficial site · checked 2026-10-13
  2. www.getfrontline.ai — Documentation and product detailsOfficial site · checked 2026-10-13
  3. www.getfrontline.ai — Documentation and product detailsOfficial site · checked 2026-10-13

Autonomy level

79/100

Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.

Reasoning: Frontline can run configured agents, scheduled routines, event-driven workflows and follow-up sequences across connected business tools. People set up the CRM, data access, actions, timing and escalation rules, then review customer communications and outcomes. The score reflects this configured multi-step execution, not an independently managed bus...

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Some of the use cases of Frontline:

  • Automating lead follow-ups
  • Preparing account and meeting briefs
  • Coordinating CRM and support workflows

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Popularity level: 67%

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Your AI agent for CRM records and recurring sales actions.

Exploring Frontline? For in-house CRM administrators, your own AI agent can resolve CRM requests, maintain commercial records, and verify system changes. Start with a setup tailored to this work.

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