Espressive

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Category:Customer Service Agents

Overview

An AI-driven virtual assistant platform automating employee support across various departments.

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Best For Professions:

IT support specialists HR professionals facility managers customer service agents

Espressive is an AI-powered platform that automates employee support through its virtual assistant, Barista. Designed to enhance the digital workplace, Barista provides conversational AI to address employee inquiries across IT, HR, facilities, and more. It offers omni-channel support, smart ticketing, and analytics to improve efficiency and reduce operational costs. Barista is capable of understanding over 100 languages, making it suitable for global enterprises.

Autonomy level

83%

Reasoning: Espressive Barista demonstrates high autonomy through its ability to automate complex workflows without human intervention, leveraging real-time integrations with multiple backend systems (cloud/on-premises) for end-to-end issue resolution. Its intent-less architecture autonomously determines appropriate actions (incident handling, service requests...

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Some of the use cases of Espressive:

Automating responses to common employee inquiries.
Reducing help desk call volumes and operational costs.
Providing support across multiple departments including IT and HR.
Enhancing employee satisfaction through quick issue resolution.

Pricing model:

contact for pricing

Code access:

closed-source

Popularity level: 75%