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BOTfriends X

BOTfriends X AI Agent
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Overview

BOTfriends X is a hosted platform for customer-service AI agents across chat, voice and email.

BOTfriends X is a hosted platform for customer-service AI agents across chat, voice and email.

Build knowledge-based conversations, visual dialogue/workflow steps and human handovers; connect configured business systems and communication channels.

Commercial platform with onboarding, implementation and support scope determined by the selected package.

The current official package page starts at €2,490/month. Bot, chat and voice allowances differ by package; this is not an unlimited-chat promise for every plan.

The official integration catalog lists CRM, contact-center, commerce, HR and communication connections. Individual Google Workspace documentation covers Drive, Sheets, Calendar and Chat.

Historical demo: BOTfriends-published BOTfriends X video dated November 15, 2024.

Product overview

Capabilities, pricing and fit

BOTfriends X is a hosted platform for customer-service AI agents across chat, voice and email.

Information as of October 4, 2026

What it can do

  • Workflow

    Build knowledge-based conversations, visual dialogue/workflow steps and human handovers; connect configured business systems and communication channels.[1], [2], [3], [4]

  • Availability

    Commercial platform with onboarding, implementation and support scope determined by the selected package.[1], [2], [3], [4]

  • Connections

    The official integration catalog lists CRM, contact-center, commerce, HR and communication connections. Individual Google Workspace documentation covers Drive, Sheets, Calendar and Chat.[1], [2], [3], [4]

Where it fits best

  • Evaluate for configured customer-service workflows with the vendor’s package, connector permissions and human handover requirements.[1], [2], [3], [4]

Pricing and availability

The current official package page starts at €2,490/month. Bot, chat and voice allowances differ by package; this is not an unlimited-chat promise for every plan.[1], [2], [3], [4]

Platforms: Web platform, Configured chat and voice channels[1], [2], [3], [4]

Sources (4)
  1. Product evidence: botfriends.deOfficial site · checked 2026-10-04
  2. Product evidence: botfriends.deOfficial site · checked 2026-10-04
  3. Product evidence: botfriends.deOfficial site · checked 2026-10-04
  4. Product evidence: botfriends.deOfficial site · checked 2026-10-04

Autonomy level

81/100

Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.

Reasoning: BOTfriends X can carry out knowledge-based conversations and configured service workflow steps across connected channels. Teams supply knowledge, connect systems and define dialogue rules and human handovers. It automates service requests within those boundaries.

Comparisons


Custom Comparisons

Some of the use cases of BOTfriends X:

  • Evaluate for configured customer-service workflows with the vendor’s package, connector permissions and human handover requirements.

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Popularity level: 66%

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AI Agent Store · Specialist AI agents

For in-house b2b customer support teams

Your AI agent for customer-service work across channels.

Exploring BOTfriends X? For in-house B2B customer support teams, your own AI agent can investigate customer problems, resolve supported cases, and maintain useful support knowledge. Start with a setup tailored to this work.

  • ✓ Investigate customer problems
  • ✓ Resolve supported cases
  • ✓ Maintain useful support knowledge
Explore this specialist AI agent

Tailored starting setup. Chat on our site. See the workflow and monthly plan.

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