AskSpot
Overview
An AI chat and inbox agent for e-commerce that answers shoppers, manages post-sales requests, and boosts conversions.
AskSpot is an AI agent platform for e-commerce. It gives online stores two AI agents that sell and support across website chat, email helpdesks and marketplace inboxes, in 200+ languages, 24/7.
The AI Chat Agent sits on the storefront and works like a trained salesperson: it searches the store's catalogue, recommends and compares products, shows them as product cards, helps the shopper to checkout and answers order-status questions. Shoppers can also search by photo or voice, and the conversation is handed to the team when a person is needed.
The AI Inbox Agent connects to helpdesks such as Zendesk, Freshdesk and Thulium and to marketplace inboxes like Allegro and Amazon. It categorises incoming tickets, pulls the order data and either resolves the ticket or drafts a reply for the team to review.
According to AskSpot, the AI Chat Agent handles up to 80% of shopper chats on its own and the AI Inbox Agent resolves up to 51% of support tickets without a person, cutting customer-service workload by up to 50%. It is used by 100+ online stores in Europe and handles 300,000+ customer conversations a month.
Integrations include Shopify, WooCommerce, Magento, PrestaShop, BigCommerce, OpenCart, IdoSell, Shoper, Zendesk, Freshdesk, Thulium, Allegro, Amazon, BaseLinker, Klaviyo and any system with an API. Data stays in EU data centres and is never used to train external models.
Pricing: AI Chat Agent from $290 / €250 a month (1,250 AI conversations included), AI Inbox Agent from $150 / €120 a month plus a per-ticket fee. 7-day free trial, no credit card needed.
Product overview
Capabilities, pricing and fit
AskSpot is best understood as a customer-facing service or sales automation product. The checked public page supports a focused description: an AI chat and inbox agent for e-commerce that answers shoppers, manages post-sales requests, and boosts conversions.
Information as of July 30, 2026
What it can do
- Customer interaction automation
An AI chat and inbox agent for e-commerce that answers shoppers, manages post-sales requests, and boosts conversions.[1]
Where it fits best
- Answering product questions and guiding shoppers to the right items before purchase.[1]
Sources (1)
- AI Sales Agent for E-commerce | Increase Conversions | AskSpotOfficial site · checked 2026-07-30
Autonomy level
79/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
Comparisons
Custom Comparisons
Some of the use cases of AskSpot:
- Answering product questions and guiding shoppers to the right items before purchase.
- Automating order updates, modifications, returns, and other post-sales support tasks.
- Supporting customers across website chat, email, and marketplace inboxes from one AI layer.
- Reducing customer service workload while improving sales and personalized recommendations.
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Popularity level: 74%
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AI Agent Store · Specialist AI agentsFor ecommerce customer service teams
Your AI agent for shopper requests and after-sales work.
Exploring AskSpot? For ecommerce customer service teams, your own AI agent can reconcile order enquiries, resolve delivery and return cases, and complete customer follow-through. Start with a setup tailored to this work.
- ✓ Reconcile order enquiries
- ✓ Resolve delivery and return cases
- ✓ Complete customer follow-through
Tailored starting setup. Chat on our site. See the workflow and monthly plan.