Amelia (SoundHound)
Overview
SoundHound Amelia: enterprise conversational AI and digital workforce platform automating customer support, HR, IT, and back-office workflows.
Amelia (now part of SoundHound) is an enterprise conversational AI platform that deploys digital employees to automate customer service, HR, IT helpdesk, and complex business workflows. SoundHound acquired Amelia to combine its voice-AI stack with Amelia's agentic automation for contact centers and enterprise operations.
Product overview
Capabilities, pricing and fit
Amelia is SoundHound's enterprise conversational and agentic AI platform, acquired in 2024 and expanded in Amelia 7.0 with voice-enabled autonomous agents. SoundHound's current platform navigation now centers on OASYS, while the old /amelia listing URL returns a not-found page, so buyers should confirm current product packaging with the vendor.
Information as of September 5, 2026
What it can do
- Voice-enabled enterprise agents
Amelia 7.0 combines SoundHound speech recognition and natural-language understanding with autonomous agents that can reason and execute complex tasks during humanlike voice interactions.[2]
- Multi-agent orchestration
The Agentic+ framework coordinates goal-oriented agents with distinct functions across LLM reasoning, deterministic flows, and third-party integrations.[2]
- Enterprise control and lifecycle tooling
The current SoundHound platform adds no-code and developer tooling, layered guardrails, analytics, audit trails, human assistance, and lifecycle management for deployed agents.[2], [3]
Where it fits best
Pricing and availability
SoundHound does not publish Amelia or OASYS plan prices. Access is offered through an enterprise demo and sales process.[2], [3]
Platforms: Voice, Phone, Web, Text, Messaging applications[2], [3]
Access: SoundHound enterprise platform with vendor services and integrations[2], [3]
Important considerations
- Amelia is a configurable enterprise platform rather than a ready-to-use single agent, so deployment requires defining business knowledge, functions, integrations, policies, and supported handoffs.[2], [3]
- SoundHound does not publish self-service Amelia pricing, and the old /amelia page now returns not found while the company's current platform surface emphasizes OASYS.[3], [4]
Sources (4)
- SoundHound AI Acquires AmeliaOfficial site · checked 2026-09-05
- SoundHound's Amelia 7.0 Platform Delivers Agentic AI With Category Leading Voice TechnologyChangelog · checked 2026-09-05
- SoundHound OASYSOfficial site · checked 2026-09-05
- SoundHound Amelia legacy URLOfficial site · checked 2026-09-05
Autonomy level
75/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
Comparisons
Custom Comparisons
Some of the use cases of Amelia (SoundHound):
- Automating enterprise customer support and contact-center workflows.
- Deploying digital employees for HR, IT, and back-office automation.
- Building voice-enabled conversational AI agents at enterprise scale.
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Popularity level: 64%
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