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Amelia (SoundHound)

Amelia (SoundHound) AI Agent
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Category:Customer Service Agents

Overview

SoundHound Amelia: enterprise conversational AI and digital workforce platform automating customer support, HR, IT, and back-office workflows.

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customer service managersIT operations teamsHR leadersenterprise architectsbusiness operations managers

Amelia (now part of SoundHound) is an enterprise conversational AI platform that deploys digital employees to automate customer service, HR, IT helpdesk, and complex business workflows. SoundHound acquired Amelia to combine its voice-AI stack with Amelia's agentic automation for contact centers and enterprise operations.

AI Agent Store research

What the evidence says about Amelia (SoundHound)

Amelia is SoundHound's enterprise conversational and agentic AI platform, acquired in 2024 and expanded in Amelia 7.0 with voice-enabled autonomous agents. SoundHound's current platform navigation now centers on OASYS, while the old /amelia listing URL returns a not-found page, so buyers should confirm current product packaging with the vendor.

Last reviewed September 5, 2026

Verified capabilities

  • Voice-enabled enterprise agents

    Amelia 7.0 combines SoundHound speech recognition and natural-language understanding with autonomous agents that can reason and execute complex tasks during humanlike voice interactions.[2]

  • Multi-agent orchestration

    The Agentic+ framework coordinates goal-oriented agents with distinct functions across LLM reasoning, deterministic flows, and third-party integrations.[2]

  • Enterprise control and lifecycle tooling

    The current SoundHound platform adds no-code and developer tooling, layered guardrails, analytics, audit trails, human assistance, and lifecycle management for deployed agents.[2], [3]

Research coverageExact counts from this profile; bars are relative to the largest count shown.

Where it fits best

  • Large organizations automating complex customer, employee, and operational conversations across voice and text channels with enterprise guardrails and integrations.[2], [3]

Buying and deployment notes

SoundHound does not publish Amelia or OASYS plan prices. Access is offered through an enterprise demo and sales process.[2], [3]

Platforms: Voice, Phone, Web, Text, Messaging applications[2], [3]

Deployment: SoundHound enterprise platform with vendor services and integrations[2], [3]

Important considerations
  • Amelia is a configurable enterprise platform rather than a ready-to-use single agent, so deployment requires defining business knowledge, functions, integrations, policies, and supported handoffs.[2], [3]
  • SoundHound does not publish self-service Amelia pricing, and the old /amelia page now returns not found while the company's current platform surface emphasizes OASYS.[3], [4]
Sources and research method (4)

We record only claims tied to public sources checked by our team or listing workflow. Counts above are derived directly from this profile, not a subjective rating.

  1. SoundHound AI Acquires AmeliaOfficial site · checked 2026-09-05
  2. SoundHound's Amelia 7.0 Platform Delivers Agentic AI With Category Leading Voice TechnologyChangelog · checked 2026-09-05
  3. SoundHound OASYSOfficial site · checked 2026-09-05
  4. SoundHound Amelia legacy URLOfficial site · checked 2026-09-05

Autonomy level

75%

Reasoning: Amelia AI demonstrates high autonomy through its Agentic+ framework that enables AI agents to understand, reason, and act independently within enterprise environments. The platform can orchestrate multiple specialized AI agents to handle complex user queries and resolve problems via text or voice without human intervention. Key autonomous capabilit...

Comparisons

Custom Comparisons

Some of the use cases of Amelia (SoundHound):

  • Automating enterprise customer support and contact-center workflows.
  • Deploying digital employees for HR, IT, and back-office automation.
  • Building voice-enabled conversational AI agents at enterprise scale.

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Pricing model:

contact for pricing

Code access:

closed-source

Popularity level: 64%

Industries:

Enterprise SoftwareCustomer ServiceInformation TechnologyHuman ResourcesFinancial ServicesHealthcare

Tags:

digital workforcevoice AIconversational AIvirtual agententerprise automationAIOpsmulti-channel

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