Amelia AI

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Category:Customer Service Agents

Overview

Conversational AI and digital workforce platform automating enterprise support, HR, IT, and customer workflows.

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Best For Professions:

customer service managers IT operations teams HR leaders enterprise architects business operations managers

Amelia AI, originally developed by IPsoft and now part of SoundHound, is a conversational AI platform delivering voice-first and text-based digital workforce capabilities. Amelia automates complex workflows across IT, HR, customer service, finance, and AIOps. It integrates with enterprise systems, understands natural language, remembers context, and scales across multiple channels. With its agentic AI approach, Amelia empowers organizations to deliver efficient, consistent, and intelligent employee and customer experiences.

Autonomy level

75%

Reasoning: Amelia AI demonstrates high autonomy through its Agentic+ framework that enables AI agents to understand, reason, and act independently within enterprise environments. The platform can orchestrate multiple specialized AI agents to handle complex user queries and resolve problems via text or voice without human intervention. Key autonomous capabilit...

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Some of the use cases of Amelia AI:

Automating customer support and enterprise help desk workflows.
Deploying voice and chat digital agents across multiple channels.
Managing HR and IT service requests with conversational AI.
Enterprises seeking scalable, context-aware AI agents.

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Code access:

closed-source

Popularity level: 64%