Tenyx AI

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Overview

AI voice agents by Tenyx — now part of Salesforce — that automate customer-service calls with natural, conversational dialogue.

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Best For Professions:

contact center managers customer experience leads voice AI engineers CX operations support leaders

Tenyx builds AI-powered voice agents that handle customer service calls with human-like dialogue, enabling voice-first automation of transactions, inquiries, and support workflows. In September 2024, Salesforce acquired Tenyx and is integrating its technology into Agentforce Service Agent and Service Cloud to advance voice AI capabilities in customer service. :contentReference[oaicite:0]{index=0}

Autonomy level

87%

Reasoning: Tenyx AI demonstrates exceptionally high autonomy as an AI voice agent capable of conducting complete, end-to-end customer conversations without human intervention. The agent can autonomously handle complex service tasks including order modifications, shipping address changes, and payment processing while maintaining natural conversational flow. It...

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Some of the use cases of Tenyx AI:

Customer service teams wanting to automate inbound and outbound voice interactions.
Enterprises looking to reduce load on human agents for routine voice-based support.
Organizations aiming for more natural, conversational voice experiences (not scripted IVRs).
Companies using Salesforce Service Cloud who can leverage integration with Agentforce.

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Code access:

closed-source

Popularity level: 72%