
AI voice agents for inbound/outbound calls: appointments, support, lead capture, multilingual conversations, human handoff, and analytics.
Osvi AI provides AI-powered voice agents that automate business phone workflows across inbound and outbound use cases. The agents can handle tasks like appointment scheduling, answering FAQs, front-desk style call handling, outreach campaigns, and follow-ups, with features such as multilingual mid-conversation switching, integrations with CRM/calendar/WhatsApp, intelligent transfer to human agents with context preservation, callback and retry logic, and dashboards for analytics and ROI tracking. Osvi AI also describes a modular “Agent Flows” approach that structures voice conversations as graph-based flows to reduce latency and improve maintainability compared to large monolithic prompts.
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