Salesforce Agentforce just crossed two million customer service interactions—proof that AI agents have moved from experimental to essential business tools.

MoEngage secured $100 million in new funding led by Goldman Sachs Alternatives to scale AI marketing agents globally. The platform now serves 1,350 brands, automating campaigns and personalizing customer experiences across web, mobile, email, and messaging. For marketers, this means smarter competition is coming—AI agents that optimize campaigns automatically are becoming the standard.

Doosan Robotics won CES 2026's Best of Innovation award for Scan & Go, an AI-powered autonomous robot that handles complex manufacturing tasks without programming. It learns on-the-job and adapts automatically—a game-changer for factories facing labor shortages.

Subtle Computing launched with $6 million to build voice AI that works in real-world conditions—not just controlled labs.

Red Hat introduced sovereign EU support, giving European companies local control over AI infrastructure.

What this means: AI agents are transitioning from hype to production tools. If your company isn't evaluating AI agents for customer service, marketing, or manufacturing, you're falling behind. The funding surge shows this isn't a passing trend.