Agentic AI Comparison:
Auralis AI vs Sendbird AI Agent
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Introduction
This report provides a detailed comparison between Sendbird AI Agent and Auralis AI across key metrics: autonomy, ease of use, flexibility, cost, and popularity. Scores are rated from 1-10 (higher is better) based on available data from product descriptions, pricing models, user reviews, and market presence as of early 2026.
Overview
Sendbird AI Agent
Sendbird AI Agent is an enterprise-grade AI customer experience platform offering scalable, secure in-app messaging, AI-powered chatbots, and voice AI agents. It supports real-time chat, moderation, proactive engagement, and omnichannel interactions, powering over 7 billion conversations monthly for apps like DoorDash and Yahoo Sports.
Auralis AI
Auralis AI is a platform focused on AI agents with emphasis on integrations, such as Zendesk AI chatbots. Limited public data is available, suggesting it provides customizable AI solutions for customer support and workflow automation, but lacks detailed feature documentation or user metrics in current sources.
Metrics Comparison
autonomy
Auralis AI: 6
Assumed moderate autonomy for AI chatbots and integrations like Zendesk, but no specific evidence of advanced proactive or voice capabilities in available data.
Sendbird AI Agent: 9
High autonomy through proactive AI agents that engage users, handle voice interactions, resolve tickets, and integrate omnichannel support with minimal human intervention.
Sendbird excels in autonomous, enterprise-scale AI agents; Auralis appears more integration-focused with less documented independence.
ease of use
Auralis AI: 7
Platform and integrations (e.g., Zendesk) imply straightforward setup for specific use cases, but insufficient review data for precise assessment.
Sendbird AI Agent: 7
SDKs for iOS, Android, JS simplify integration, but users note a learning curve for advanced APIs like threading and moderation.
Both likely user-friendly for core tasks; Sendbird's reviews highlight initial complexity offset by robust docs.
flexibility
Auralis AI: 8
Strong emphasis on integrations (e.g., Zendesk) suggests good flexibility for ecosystem embedding, with platform likely supporting custom AI agents.
Sendbird AI Agent: 8
Supports custom metadata, multi-device, global scaling, and various pricing models (free trial, subscription, usage-based), though some critiques note fewer customization options vs. alternatives.
Comparable flexibility; Sendbird offers broader deployment options, while Auralis shines in targeted integrations.
cost
Auralis AI: 7
No public pricing found; assumed competitive for integration-focused platform, potentially lower entry without detailed volume-based hikes.
Sendbird AI Agent: 6
Predictable plans like Starter $349/mo (5K users), Pro $499/mo, free trial, low per-minute rates ($0.0010 voice), but scales steeply with usage and less flexible than some rivals.
Sendbird provides transparent but potentially higher scaling costs; Auralis lacks data but may offer better value in niche uses.
popularity
Auralis AI: 4
Minimal visibility; no user reviews, metrics, or major client mentions in sources, indicating lower market adoption.
Sendbird AI Agent: 9
Trusted by 4,000+ apps (DoorDash, Match), 7B+ monthly conversations, backed by SoftBank/Tiger, strong G2/Capterra presence.
Sendbird dominates in popularity and enterprise trust; Auralis appears niche or emerging.
Conclusions
Sendbird AI Agent outperforms Auralis AI overall (average score 7.8 vs. 6.4), particularly in autonomy, popularity, and proven scale, making it ideal for enterprise customer experience needs. Auralis may suit specific integrations like Zendesk where flexibility matters, but lacks sufficient data for strong endorsement. Recommendation: Choose Sendbird for robust, high-volume AI agents; evaluate Auralis via demo for custom fits. Data limitations noted for Auralis due to sparse sources.