Sendbird AI Agent
Overview
Customer-service AI agents now presented at delight.ai, with connected actions and supervisor controls.
Sendbird’s AI-agent page now leads to delight.ai. The platform handles customer conversations across configured channels, uses connected customer or order information and can carry out permitted actions or hand a case to staff.
Teams build the agent, prepare knowledge, connect systems and set permissions, escalation and review. Evaluate the current commercial plan for the intended deployment and usage; claims of automatic improvement do not remove the need to test changes before release.
Product overview
Capabilities, pricing and fit
Sendbird’s AI-agent destination now presents Delight.ai, a customer-service platform with connected actions, customer context and human supervision.
Information as of July 30, 2026
What it can do
- Customer-service conversations
Use configured knowledge and connected systems to answer customer questions, take permitted actions or hand cases to staff.[1]
Where it fits best
- Customer support with controlled automation and human escalation.[1]
Pricing and availability
Access: Hosted customer-service platform[1]
Sources (1)
- AI agent platformOfficial site · checked 2026-07-30
Autonomy level
84/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
Comparisons
Custom Comparisons
Some of the use cases of Sendbird AI Agent:
- Automating 24/7 omnichannel customer support
- Maintaining context across SMS, email, WhatsApp, in‑app chat
- Proactively engaging users and initiating conversations
- Tracing agent decisions with activity‑trail observability
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Pricing model:
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Popularity level: 71%
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