Sendbird AI Agent

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Category:Customer Service Agents

Overview

Omnichannel AI agents for customer support, understanding intent, context, and taking actions across channels.

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Best For Professions:

customer support teams product managers IT engineers CRM administrators revenue operations

Sendbird AI Agent is an enterprise-grade, omnichannel customer‑support AI agent platform. It automates intent understanding, contextual conversation, proactive outreach, and seamless human handoff, with secure integrations across SMS, email, WhatsApp, in-app chat, CRMs, and knowledge bases.

Autonomy level

84%

Reasoning: Sendbird AI Agent demonstrates high autonomy through its ability to operate localized, independent agents with region-specific knowledge bases and operational policies. Unlike basic translation-based systems, it maintains contextual understanding across conversations, adapts through machine learning, and executes actions through integrations with C...

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Some of the use cases of Sendbird AI Agent:

Automating 24/7 omnichannel customer support
Maintaining context across SMS, email, WhatsApp, in‑app chat
Proactively engaging users and initiating conversations
Tracing agent decisions with activity‑trail observability

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Pricing model:

contact for pricing

Code access:

closed-source

Popularity level: 71%