Ultimate.ai

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Overview

Customer service automation (now part of Zendesk) building multilingual AI agents for chat, email, and ticket workflows.

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Best For Professions:

CX leaders support managers automation engineers solution architects contact center ops

Ultimate.ai is a customer service automation platform acquired by Zendesk. It enables brands to build AI agents that resolve support requests across chat, messaging, and email. The platform integrates with systems like Zendesk, Salesforce, and Freshworks to triage tickets, trigger workflows, and provide analytics. With multilingual support and deep CX integrations, Ultimate.ai helps teams automate high-volume inquiries while maintaining control and quality.

Autonomy level

68%

Reasoning: Ultimate.ai demonstrates substantial autonomy through its AI-powered virtual agents that can independently resolve common and repetitive customer inquiries across multiple channels including live chat, email, and social media. The platform exhibits high autonomy through several advanced capabilities: it builds custom intent models from existing tic...

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Some of the use cases of Ultimate.ai:

Automating customer support across chat, email, and messaging.
Auto-triaging tickets and triggering backend actions via integrations.
Delivering 24/7 multilingual self-service with guardrails.
Measuring automation impact with dashboards and analytics.
Augmenting human agents with suggested replies and workflows.

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Pricing model:

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Code access:

closed-source

Popularity level: 72%