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Tidio Copilot

Tidio Copilot AI Agent
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Overview

AI-powered assistant that automates customer service conversations and resolves support tickets in real time.

Tidio Copilot is an AI customer service agent designed to handle repetitive customer support tasks, answer questions, and resolve tickets without human intervention. Built into the Tidio customer experience platform, Copilot leverages AI to understand customer intent, provide accurate responses, and escalate only complex issues to human agents. It integrates with existing tools and provides analytics to improve performance, helping businesses streamline support workflows and enhance customer satisfaction.

Autonomy level

34%

Reasoning: Tidio Copilot operates as an AI assistant that suggests responses rather than autonomously resolving issues. It requires human agents to review, edit, and send its generated replies, functioning as a support tool rather than a fully independent agent. While it automates 30% of tasks through response generation and knowledge base integration, critic...

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Some of the use cases of Tidio Copilot:

  • Automating responses to frequently asked customer questions.
  • Resolving customer support tickets in real time.
  • Reducing support workload for human agents.
  • Improving customer experience with fast, 24/7 support.

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Popularity level: 70%

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