
AI customer service agents for Shopify brands, built on Stateset Response.
ResponseCX provides autonomous support agents for e-commerce brands on Shopify, handling tickets, order questions, and CX workflows through the Stateset Response product line.
Product overview
ResponseCX now resolves to StateSet, which presents pay-per-resolution customer-service agents for commerce operations. This profile records the current identity and workflow.
Information as of July 30, 2026
StateSet agents can perform actions such as cancellations, returns, subscription updates, and refunds with audit trails and human escalation.[1]
87/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
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For ecommerce customer service teams
Exploring ResponseCX? For ecommerce customer service teams, your own AI agent can reconcile order enquiries, resolve delivery and return cases, and complete customer follow-through. Start with a setup tailored to this work.
Tailored starting setup. Chat on our site. See the workflow and monthly plan.