LiveAgent

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Category:Customer Service Agents

Overview

Customer support software integrating AI to enhance service efficiency.

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Best For Professions:

customer service agents support managers helpdesk operators IT support specialists

LiveAgent is a comprehensive customer support platform that integrates AI-powered features to streamline and enhance service efficiency. It offers tools such as the AI Answer Assistant, which utilizes ChatGPT to generate polished email replies, improving response times and agent productivity. The platform supports various communication channels, including live chat, ticketing, and social media, providing a unified solution for customer service needs.

Autonomy level

62%

Reasoning: LiveAgent's AI features demonstrate moderate autonomy through automated email response generation via ChatGPT integration and context-aware suggestions from knowledge base articles. However, human agents retain control over final message approval and editing. The system autonomously handles routine tasks like ticket prioritization and basic query r...

Comparisons

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Some of the use cases of LiveAgent:

Enhancing customer service efficiency with AI-generated email responses.
Managing multiple communication channels within a single platform.
Improving agent productivity through AI assistance.
Providing timely and personalized customer support.

Pricing model:

freemium

Code access:

closed-source

Popularity level: 80%