Hugo AI Agent

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Overview

AI support agent integrated with Crisp to answer customers, resolve issues, and hand off to humans across multiple channels.

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Best For Professions:

customer support managers support teams operations managers founders success teams

Hugo is an AI customer support agent built to work inside Crisp. It is designed to understand customer intent and context, answer questions from your knowledge sources, guide users toward resolution like a human support agent, and escalate or hand off to human agents when needed. Hugo supports multi-channel support through Crisp’s inbox and is offered with a free pay-as-you-go option and paid memberships that increase capabilities and limits.

Autonomy level

72%

Reasoning: Hugo AI demonstrates high autonomy through its ability to autonomously resolve approximately 40% of incoming customer support requests without human intervention. The agent maintains multi-turn context across conversations, understands customer intent, and can proactively guide users toward resolution. It demonstrates advanced autonomous capabiliti...

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Some of the use cases of Hugo AI Agent:

Automating first-line customer support by answering FAQs and resolving common issues.
Reducing support ticket volume by guiding users to the right actions and resources.
Providing 24/7 assistance in Crisp across supported messaging channels.
Escalating complex cases to human agents with conversation context preserved.

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Pricing model:

freemium

Code access:

closed-source

Popularity level: 56%