Duckie.ai

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Overview

An AI-powered customer support assistant designed for B2B SaaS companies, enabling support teams to resolve technical issues efficiently.

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Best For Professions:

customer support agents technical support engineers customer success managers B2B SaaS company executives

Duckie.ai is an AI-driven customer support assistant tailored for B2B SaaS companies. It integrates seamlessly with existing tools like Slack, Zendesk, and Intercom, providing support teams with the necessary knowledge and resources to resolve issues independently, without requiring engineering assistance. Duckie.ai offers features such as an AI Support Agent for automated ticket responses and an AI Support Copilot that assists agents by delivering instant, relevant answers from various knowledge bases. By analyzing technical issues through logs, code changes, and customer data, Duckie.ai helps troubleshoot and resolve tickets swiftly, enhancing overall support efficiency.

Autonomy level

74%

Reasoning: Duckie.ai demonstrates high autonomy through AI-powered ticket resolution, automated technical investigations, and self-learning capabilities that improve accuracy over time. It autonomously integrates with 30+ knowledge sources and engineering systems while providing real-time updates. However, human oversight remains in draft response modes (requ...

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Some of the use cases of Duckie.ai:

Automating customer support ticket responses to improve response times.
Empowering support teams to handle technical issues without escalating to engineering.
Integrating AI assistance within existing support tools and workflows.
Analyzing technical issues through logs and code changes for faster resolution.

Pricing model:

paid

Code access:

closed-source

Popularity level: 72%