Decagon
Overview
Enterprise generative AI agents for customer support that resolve tickets and escalate intelligently to humans.
Decagon builds enterprise-grade AI support agents that handle customer inquiries across channels, integrate with existing stacks, and hand off to human agents when needed. It targets large support orgs automating high-volume CX workflows.
Product overview
Capabilities, pricing and fit
Decagon is best understood as a customer-facing service automation product. Build, optimize, and scale AI agents that treat every customer like the only one.
Information as of July 30, 2026
What it can do
- Customer interaction automation
Build, optimize, and scale AI agents that treat every customer like the only one.[1]
Where it fits best
- Automating high-volume enterprise customer support with AI agents.[1]
Sources (1)
- Decagon | The AI concierge for every customerOfficial site · checked 2026-07-30
Autonomy level
89/100
Our subjective rating of how independently the product carries out its documented tasks, considering the human setup, input, approval and review it needs. This is not a measured success rate.
Comparisons
Custom Comparisons
Some of the use cases of Decagon:
- Automating high-volume enterprise customer support with AI agents.
- Deflecting repetitive tickets while preserving human escalation paths.
- Improving CSAT and response times on complex support stacks.
Loading Community Opinions...
Pricing model:
Code access:
Popularity level: 79%
Decagon Video:
Turn this profile into a trust signal
Show prospects that Decagon has a public place where they can check product details, pricing, ratings, and reviews.
Build confidence
Give buyers a third-party profile to explore.
Reduce hesitation
Put validation beside your strongest CTA.
Earn discovery
Every badge links prospects to your listing.
Choose your style
Preview it, then copy the complete embed code.
Shows buyers where to validate your product, pricing, and reputation.
Plain HTML. No signup, script, or maintenance required.
AI Agent Store · Specialist AI agentsFor in-house b2b customer support teams
Your AI agent for complex support-ticket resolution.
Exploring Decagon? For in-house B2B customer support teams, your own AI agent can investigate customer problems, resolve supported cases, and maintain useful support knowledge. Start with a setup tailored to this work.
- ✓ Investigate customer problems
- ✓ Resolve supported cases
- ✓ Maintain useful support knowledge
Tailored starting setup. Chat on our site. See the workflow and monthly plan.